About Oracle RightNow CRM
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization’s service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
Oracle RightNow CRM Courses
1. Oracle RightNow Training
This Introduction to Oracle Service Cloud Seminar gives you an overview of this solution’s business benefits and capabilities. Through functional demonstrations, you’ll gain an understanding of the architecture, key product features, how Service Cloud caters to your business requirements, and the analytic capabilities of the Service Cloud solution. Expert Omni Academy instructors will review the features and functionality of the various modules in Oracle Service Cloud applications, while teaching you step-by-step how to navigate the solution.
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2. Oracle Service Cloud RightNow Administration
This Oracle Service Cloud (RightNow) Administration training is a four-day, hands-on course that teaches you how to execute the basic administrative functions of Oracle Service Cloud, a powerful tool designed to help drive positive customer interactions. Learn how to deliver superior experiences throughout the customer lifecycle, which is critical for sustainable competitive advantage, customer loyalty and revenue.
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3. Oracle RightNow Service Cloud Training – Analytics
This Oracle Service Cloud (RightNow) Analytics training starts with the basics of running, finding, publishing and scheduling reports. Expert Omni academy instructors will then teach you how to create new custom reports and modify existing reports.
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Career In Customer Relationship
With a post graduate degree or MBA in customer relationship management, aspirants can look for opportunities in the domains like banking, finance, accounting, insurance, legal, sales, marketing, IT, manufacturing, management consulting, public sector, research and consulting in India or globally.
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Jobs in CRM
- CRM Jobs in Pakistan
- Jobs in CRM in USA
- Jobs for Beginners in CRM in Dubai
- CRM Jobs in UK
- CRM Internship in Canada
- CRM Jobs in Germany in 2020
Conclusion
Oracle Service Cloud is an important part of Oracle’s best-in-class, connected CRM cloud suite. As a part of Oracle Customer Experience, Oracle Service Cloud provides unique service experiences that enable your company to differentiate its brand and deliver legendary experiences to your customers.
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